Before setting up any Facebook related automations, you must first link your Facebook page to ChatMamba. To link your Facebook page:
Linking Facebook Page
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Go to Facebook Automations, and click Link Page.
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If you have not connected your Facebook account, you will be ask to Continue with Facebook.
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Ensure that you have tick the businesses and pages you want to link to ChatMamba.
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After connecting your Facebook account to ChatMamba, you will see a list of Facebook Pages that you have granted permissions to ChatMamba. Select the one that you wish to link and click Link.
Common problem when linking Facebook Page
Below are some of the common problem that you might see when linking to your Facebook page, and the solution to each problem.
Can’t see the page you’re trying to link to
This usually happens when you did not grant access of the page you’re trying to link to ChatMamba when you first login to Facebook in ChatMamba.
To resolve this problem, follow the steps below:
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Click Can’t find your page? on the top right corner of the dialog.
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You will be prompt to log in to Facebook in ChatMamba. Click Edit Previous Settings.
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Ensure that the business and page you’re trying to linked is ticked.
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Then, click Done and OK to complete the setup.
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You should now be able to see your Facebook page.
You did not grant sufficient permissions
This usually happens when you did not grant all necessary permissions of the page you’re trying to link to ChatMamba when you first login to Facebook in ChatMamba.
To resolve this problem, re-grant your permissions to ChatMamba.
Page is linked to another user
A Facebook page is only allowed to linked to ChatMamba once, regardless whether it’s linked by you or another admin of your Facebook Page.
In this case, you cannot link to the Facebook Page again. However, you can ask the person who has linked the page to share access to you.
See this article to learn how to share access of a page to another ChatMamba user.