Getting Started

Create a workspace

1. Go to https://chatmamba.com/messagings
2. Create a workspace by entering your business name

Connect your phone number to WhatsApp Business Account (WABA)

Before you can connect, you must have the following:

• Meta Business Portfolio - If you do not have one yet, you will need to create in later step.
• A phone number with WA Business account OR without any WhatsApp (or WA Business) account - If your phone number is currently registered on WhatsApp, you can either:
  • Migrate to WA Business, or
  • Delete WhatsApp account, or
  • Use another phone number
• A credit / debit card to be added as your WABA payment method

Onboarding for WA Business app account (Coexistence)

1. Click Connect to WhatsApp
2. Select (or create) your Business Portfolio to create a WABA
3. Select Connect a WhatsApp Business app
4. You may be asked to enter your business details to create a WhatsApp Business Account (WABA). You may use your Facebook page link as the website if you do not have one.
5. Enter your WA Business account phone number
6. You will receive a WhatsApp message from Facebook. Click Connect
7. Click Connect to the Business Platform to continue the onboarding process
8. Click Don’t share chats as ChatMamba currently only store your chat after onboarding
9. Scan the QR code Wait for the onboarding to complete. You will see a success screen with your asset information on the screen. Click Continue to test your connection.

Sending a test message

You can send a test message from ChatMamba to verify that your onboarding is successful.

1. Send a WhatsApp message to the phone number you have just connected using another WhatsApp account. This opens up a 24 hours customer service window.
2. You should see that message appear on the screen.
3. Reply to the message through the website.
4. Verify that you are able to receive that message in your other WhatsApp account